Terms and conditions
General conditions of Sale
This document contains the General Conditions of Sale governing online purchases made through the website www.audry.it (“Site”), owned by THM Srl, with registered office in Saronno (Varese – Italy), Via Sampietro, 112, VAT number 03845380124, registered in the Companies Register of Varese, VA – 383334 (the “Seller”) .
For further information, it is possible to contact the Seller's Customer Service by telephone on the number +39 0331.182032 , or via form at https://www.audry.it/contatti .
The Seller reserves the right to modify these General Conditions of Sale at any time; any new rules will be effective from the moment of their publication on the Site and will apply to sales that will be made starting from their publication.
The Seller invites you to carefully read these General Conditions of Sale before proceeding with any purchase through the Site.
1.1 Customer: the Consumer, as defined below.
1.2 Order Confirmation: notice sent to the Customer via e-mail, providing the definitive details of the purchase contract entered into between the Seller and the Customer (of which these General Terms and Conditions of Sale are an integral part).
1.3 Consumer: natural person, adult or in any case capable of acting in accordance with the law, who places an order on the Site for purposes unrelated to any entrepreneurial, commercial, craft or professional activity carried out subject to the legislation referred to in Legislative Decree no. 206/2005 and subsequent amendments and additions.
1.4 Supplier: THM Srl, Saronno (Varese-Italy), Via Sampietro 112, VAT number 03845380124, as owner of the Site and supplier of the products sold online.
1.5 Price: the contractual consideration indicated in the Order Confirmation, inclusive of VAT.
1.6 Product/s: the products present in the electronic catalog published on the Site, as described in the relative product sheets and indicated in detail in the Order Confirmation.
1.7 Seller: THM Srl based in Saronno (Varese-Italy), Via Sampietro 112, VAT number, registered in the Varese Company Register no. VA – 383334, commercial company with which the Customer concludes the purchase contract and which deals with purchase the Products from the Supplier and to resell them at his own expense and responsibility to the Customer.
2. Commercial policy - Scope of application
2.1 The mission is to promote and sell the Supplier's products, with particular reference to B2C (Business to Consumer) Commerce to private consumers. In consideration of its commercial policy, the Seller reserves the right not to process orders from subjects other than the Customer or in any case to orders that do not comply with its commercial policy.
These Terms of Sale exclusively regulate the offer, forwarding and acceptance of purchase orders for products between Customers and the Seller via the Site ("Terms of Sale").
2.2 However, these Terms of Sale do not regulate the supply of services or the sale of products by subjects other than the Seller who are present on the Site through any links, banners or other hypertext links. Before submitting purchase orders for products and/or services from subjects other than the Seller, the Customer is invited to check their conditions of sale. In fact, the Seller is not responsible for the supply of services by third parties other than the Seller or for the conclusion of e-commerce transactions between users and third parties.
2.3 In the event of an IT, manual, technical, or any other kind of error which could lead to a substantial change, not foreseen by the Seller, of the public sale price, which makes it exorbitant or clearly derisory, the purchase order will be considered invalid and canceled and the amount paid by the customer will be refunded within 14 days from the day of cancellation, upon notice to the customer.
2.4 The seller reserves the right to verify and evaluate the correctness and good faith of the customer, especially in the case of the use of promotions or discount coupons. If the customer's behavior is found to be illegal and incorrect, the seller will promptly notify it and proceed with the cancellation of the purchase order.
2.5 These Conditions of Sale are published on the home page of the Site and can be viewed by the Customer at any time, before and during the procedure for placing an order, and must be expressly accepted in order to proceed with the order.
3. How to conclude the contract with THM Srl:
3.1 To conclude the purchase contract for one or more Products on the site, the Customer must complete the order form in electronic format, taking care to correctly enter their data as requested in the form itself and send it electronically to the Seller, following the instructions given on the Site.
In any case, the Customer assumes responsibility for the truthfulness and correctness of the personal data entered and released to the Seller when completing and sending the order form. It is understood that any damage/delay/inconvenience referable and/or attributable to the incorrectness and/or untruthfulness of the personal data entered when completing and sending the order form and/or subsequently modified cannot in any case be charged to the Salesperson.
3.2 The order form contains a reference to the Conditions of Sale and a summary of the main information relating to each Product ordered. In particular, the price (including all applicable taxes and/or duties), the means of payment that can be used and the methods of delivery of the products ordered (accompanied by the relative costs) are explained. Furthermore, there is a reference to the general conditions of use of the Site.
3.3 Before proceeding with the purchase of products by sending the order form, the Customer is obliged to carefully read the General Conditions of Sale and the General Conditions of Use, as well as to print and/or memorize a copy for any future use. In particular, before concluding the online purchase procedure and payment, the Customer will be invited to read and accept these Conditions of Sale, as well as to print or save an electronic copy and in any case keep these Conditions of Sale in compliance of the provisions of Legislative Decree no. 206/2005 ("Consumer Code").
3.4 The contract is concluded when, following verification by the Customer of the data relating to the order, the Seller receives the corresponding order form electronically.
3.5 By submitting the order form, the Customer unconditionally accepts and undertakes to observe these Terms of Sale in relations with the Seller. If the Customer does not agree with some of the terms listed here, he is invited not to submit the order form for the purchase of products on the site.
3.6 By submitting the order form, the Customer confirms that he knows and accepts the additional information contained on the site, in the General Conditions of Use and in the Information on the processing of personal data.
3.7 The order form will be archived in the Seller's database for the period of time necessary to process the orders and in any case in accordance with the law. The Customer can access the order form by consulting the Personal Area > "My orders" section or, if the customer is not registered on the site, in the Support Area, by entering the order code and the email used during the of filling in the order creation form.
3.8 The language available to the Customer to conclude the contract with the Seller is the one selected when creating the order.
3.9 Product prices may be subject to updates. The Customer has the obligation to ascertain the final sale price before submitting the relevant order form.
3.10 Purchase requests from countries not included among those listed in the "Shipping and delivery of products" section cannot be accepted by the Seller.
3.11 Once the contract is concluded, the Seller will take charge of the corresponding purchase order.
3.12 The Seller may not process purchase orders forwarded by the Customer if sufficient guarantees of solvency are not provided or if the data provided by the latter are incomplete or incorrect. In these cases, the Seller will inform the Customer via e-mail of the failure to conclude the contract, indicating the reasons why it was not possible to proceed with the order.
3.13 In general, all items on the site are immediately available. However, the Seller cannot under any circumstances be held responsible for the temporary unavailability of one or more products. If specific products presented on the site are no longer available or on sale after sending the order form, it will be the Seller's responsibility to notify the Customer of the aforementioned unavailability before the Order Confirmation. Without prejudice to what is agreed below (see section "Right of withdrawal"), the sending of the order form by the Customer also constitutes acceptance of any partial delivery, limited to the products available within those ordered , as well as as a waiver to request compensation and/or indemnity for this purpose. If the Customer has already paid for the complete order, the Seller will refund the amount corresponding to the unavailable products according to the methods described below (see section "Refund times and methods").
3.14 Once the contract has been concluded, the Seller will send the Customer, to the e-mail address and in the language indicated in the order form, a confirmation of the order request, with a summary of the information contained in the form itself. This document is not to be understood as the Order Confirmation, which will be sent later, upon actual shipment of the Products.
3.15 At the time of the effective shipment of the products present in the order form, the Seller will send the Customer the Order Confirmation to the e-mail address and in the language indicated. This document will contain the list of products actually purchased accompanied by their main characteristics, including that relating to the price inclusive of VAT. It will also contain all the information relating to shipping data, costs and expected delivery times. In addition, the total cost of the order (with and without VAT) and the main information relating to the payment made will be indicated. Finally, the document in question will contain a summary of the Terms of Sale, the General Terms and Conditions of Use of the Site and the Seller's fiscal data (Name, Legal Form, Registered Office, Registration in the Company Register, Tax Code, VAT Number and Responsible ).
4. Cancellation of the Order
4.1 Without prejudice to the provisions on withdrawal, it is possible to cancel orders that have not yet been processed (marked with the status "processing or awaiting payment") by contacting Customer Service via the form at https://www.audry. it/contacts or by telephone at no. +39 0331.1820321 .
4.2 It is not possible to cancel an order once the shipping process has begun.
4.3 In the event that, upon cancellation of an order, the corresponding payment has already been made, it will be necessary to contact Customer Service to proceed with the refund procedure (as described in the section "Times and methods of refund").
5. Warranties and after-sales assistance
5.1 The Products offered on the Site are exclusively top quality products. The products are purchased directly by the Seller from the Supplier.
5.2 The Seller does not sell irregular products or products of lower quality than the corresponding standards offered on the market.
5.3 The essential characteristics of the products are indicated on the Site at each Product detail page. However, the images and colors of the products offered for sale may not correspond to the real ones due to the Internet browser and monitor used. It is therefore understood that, without prejudice to the indications relating to the label, the Customer cannot make any objection against the Seller and/or the Supplier, in the event that the packaging of the delivered Product does not coincide with the image of the Product shown on the Site as to color/shape/size. In fact, the Seller reserves the right to modify the packaging of the Product at any time.
5.4 The Seller pays the utmost attention to the compliance of what is described and presented on the site with what is reported on the label on the product packaging. In any case it is emphasized that, where differences are found, the label and the indications for use of the Product provided by the Supplier will always prevail.
5.5 Upon delivery by the courier of the purchased Product, the Customer is required to check that the number of packages delivered corresponds to what is indicated in the transport document and that the packaging is intact, not damaged, wet or otherwise altered , including in sealing materials (adhesive tape or metal strapping). Upon receipt of the Products, the Customer must:
· make sure that the packaging is intact. Otherwise you must NOT collect the Products and leave them with the courier. If this occurs, the Customer is required to promptly notify the Seller in order to proceed with the return of the purchased goods quickly;
· sign the goods receipt document presented by the courier, always inserting the wording "ACCEPTED WITH RESERVE". In this way it will be easier and faster to obtain any refunds for damages attributable to transport;
· take photographs of the package - if the Products received are damaged or incomplete/inaccurate - both outside and inside so that, in the event of a refund request, the Seller may request such material to verify the actual problem.
Once the courier's document has been signed, the Customer will not be able to make any objection regarding the external characteristics of what has been delivered and the risk of loss or damage to the Products will in all respects be transferred to the Customer.
5.6 The Seller is liable to the consumer for any lack of conformity existing at the time of delivery of the product and for hidden defects that appear within one year of such delivery. The Customer may request intervention under warranty through the Audry website (Contact section) or by telephone to Customer Service +39 03311820321 within 30 (thirty) working days from the date of receipt of the products (for obvious defects) or from discovery of the defect (for hidden defects) specifying the reason "warranty for non-compliant product", the order code and the reason for the complaint. The Seller, having verified compliance with the above, will indicate to the Customer the procedures envisaged for the repair or replacement of the product under warranty. The Seller, where necessary, will, at its own expense, arrange for the defective Product to be collected by express courier directly from an address indicated by the Customer. After receiving the product, the Seller, in agreement with the Supplier, will evaluate the actual alteration and, in the event of a positive response, will repair or replace the goods at its own expense, within and no later than 30 (thirty) days from the date of receipt of the return. In the event of a negative response, the Seller will promptly notify the Customer of the negative outcome of the return procedure, to whom no replacement product will be sent. In any case, the Customer may, at his own expense, collect the product from the Seller no later than 30 (thirty) days from notification of the negative outcome of the procedure.
5.7 The guarantee of conformity on the products will be applied correctly if the following conditions are also fully respected: a.) the request for the opening of the intervention procedure under guarantee contains the information relating to the order code and reason for the return; b.) the returned products are sent to the Seller in a single shipment. In fact, the Seller reserves the right not to accept products from the same order, returned and shipped at different times. The Seller reserves the right to ask the user to attach the Order Confirmation and/or DDT or other document proving the date the purchase was made and the delivery date to the request to take advantage of the Legal Guarantee of Conformity.
5.8 The Seller is not responsible for or obliged to compensate indirect, immaterial or collateral damages, including (without limitation): loss of profit, loss of earnings, production limitations, administrative or personal costs, loss of customers or third party legal actions . The guarantee in question is valid only for products purchased by a customer residing within the Italian territory.
5.9 The Guarantee of conformity of the products is reserved for the Customers of the site. It applies only to users who have made a purchase on the Site for purposes unrelated to any entrepreneurial, commercial, craft or professional activity carried out. Those who have purchased on the Site and who do not qualify as Customers will be covered by the guarantee for defects in the thing sold, the guarantee for defects in promised and essential quality and the other guarantees provided for by the civil code with the relative terms, forfeitures and limitations. Any failures or malfunctions caused by accidental events or by the user's responsibility or by use of the product that does not comply with its intended use and/or with the provisions of the instructions for use are excluded from the scope of the product conformity guarantee. of the product and in cases where you store the products in unsuitable places or places exposed to bad weather, dirt or contaminants.
6.1 The Seller will only accept payments in Euro currency.
6.2 For the payment of the price of the products and the related shipping and delivery costs, the Customer may use one of the methods indicated in the order form.
6.3 In case of payment by credit card, the entire payment procedure will be managed in absolute safety. Consequently, the Seller will never be in possession of any sensitive information (for example, the full number of the credit/debit card, or the security code)..
6.4 Alternatively, payment can be made by bank transfer to:
· Banca Intesa
· Viale Toselli, 74 – 20025 Legnano – MI – Italy
IBAN IT 95 D 03069 20217 100000002379
· The description must contain the order code communicated by the Site in the Order Confirmation email.
The transfer must be made within 5 days of sending the order form. After this period, the Seller is unable to guarantee the availability of the goods ordered.
7. Shipping and delivery of Products
7.1 The Seller ships its products in Italy via primary express couriers. Delivery takes place, through express shipping, in 1-4 working days (i.e. from Monday to Friday) from receipt of the order form. In any case, the Seller reserves the right to deliver the products ordered within a maximum period of 30 days from the Order Confirmation email.
7.2 The Seller undertakes to do everything necessary to respect the delivery times indicated above, but can in no case be held responsible for damage or inconvenience caused by any delays.
7.3 The countries to which the Seller ships are: Austria, Belgium, Bulgaria, Cyprus, Denmark, Estonia, Finland, France, Germany, Greece, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, United Kingdom United Kingdom, Czech Republic, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, Hungary.
7.4 The cost for each shipment, associated with an order, will vary based on the following parameters: the place of destination and the total weight of the Products purchased with the single order, and will in any case be explained both during the transmission procedure of the order and in the Order Confirmation.
7.5 All the above costs are to be understood as inclusive of VAT, to the extent of the applicable law.
7.6 The Customer is required to always check the number and integrity of the packages. In the event of anomalies or damage, the complaint must be made immediately to the courier, refusing the delivery and promptly reporting the incident to Customer Service. The costs of replacement and redelivery will be entirely borne by the Seller.
7.7 Delivery by express shipment is understood to be at street level and will be made, unless otherwise indicated, from Monday to Friday during normal office hours (from 9:00 to 18:00), excluding national holidays.
8. Right of withdrawal
8.1. Pursuant to article 52 of the Consumer Code, the Consumer Customer will have the right to withdraw from the purchase contract for any reason, without the need to provide explanations and without any penalty, within the terms and in the manner indicated in the following articles.
8.2 To exercise the right of withdrawal, the Customer must send the Seller a communication to that effect to Customer Service, within 14 days from the date of receipt of the Products with respect to which the right of withdrawal is exercised by contacting Customer Service by telephone on the number +39 0331.1820321 or via the form at https://www.audry.it/contatti .
8.3 Once the aforementioned communication of withdrawal has been received, the Seller, having verified compliance with the terms for exercising the right of withdrawal, will send, through its Customer Service, a "return opening" email to the Customer, containing the procedure to follow for the return of products (see "Return procedure for withdrawal").
The returned Product must be received by the Seller within 14 days of receiving the notification of the opening of the return for withdrawal.
Once the products have been received, the Seller will open a refund procedure (see Refunds) if and only if the products have been sent within the set deadlines (the postmark or the date of delivery to a possible courier is proof of the date) and if the products will be perfectly intact and in their original packaging complete in all its parts (product packaging and accessory documentation) and repackaged in such conditions that they can be put back on sale.
8.4 In the event of withdrawal communicated by the Customer according to the methods referred to in the previous article, the Seller will refund the Customer all the amounts paid by the latter, including those by way of delivery costs of the Products, where applicable, within the term of 14 days from receipt of the notice of withdrawal sent by the Consumer Customer. Shipping costs are charged to the customer. The Seller offers the possibility of collecting the product via an express courier, directly from the address indicated by the customer, at a cost of €7.00 for Italy, and €18.00 for all other European countries. The cost will be deducted from the total refund amount. The shipment, until the certificate of receipt in the warehouse indicated by the Seller, is under the complete responsibility of the Customer. Upon its arrival at the address indicated by the Seller, the Product will be examined to assess any damage or tampering not caused by transport. If the original package and/or packaging are damaged, the Seller will deduct from the refund due a percentage equal to the respective loss in value of the Product.
8.5 In consideration of the characteristics of the Products sold by the Seller, the right of withdrawal applies exclusively to the Product purchased in its entirety; it is not possible to exercise withdrawal only on one or more parts of the purchased Product. In the case of Orders including several Products, it will be possible to exercise the withdrawal in relation to one or more Products of the Order, specifying the description of the Products to be returned in the withdrawal notice. In these cases, the refund will be made according to the methods indicated in the previous article.
8.6 Regardless of the correspondence between the recipient of the Products indicated in the order form and whoever paid the sums due for their purchase, the reimbursement of the sums will always be executed by the Seller in favor of the person who made the payment (identified as the 'holder of the credit card used for the purchase or as the holder of the current account from which the bank transfer used for the purchase was made). The Seller, also in compliance with the Consumer Code, reserves the right to withhold the refund until it has received the returned Products or until the Customer has proved that he has returned the Products.
8.7 The Right of Withdrawal is understood to be exercised correctly if the following conditions are also fully respected:
1. the email containing the request to exercise the right of withdrawal contains the order code;
2. the products relating to the order for which the right of withdrawal is exercised are sent to the Seller in a single shipment. In fact, the Seller reserves the right not to accept products from the same order, returned and shipped at different times.
9.1 The return procedure is opened only following a request by the Customer to exercise the right of withdrawal. In any case, following the request by the Customer, the Seller will verify the effective existence of the conditions necessary for initiating a return procedure.
9.2 Following the opening of a return procedure, the Seller will send the Customer an email containing the description of the methods for returning the product.
9.3 Shipping costs are charged to the customer. The Seller offers the possibility of collecting the product via an express courier, directly from the address indicated by the customer, at a cost of €7.00 for Italy, and €18.00 for all other European countries. The cost will be deducted from the total refund amount. The Customer must be available to let the courier pass on a working day, at the address indicated by him.
9.4 The returned package must contain a copy of the Order Confirmation sent to the email address indicated by the Customer or of the waybill present on the package upon receipt. Parcels on delivery or carriage forward will not be collected under any circumstances.
10. Refund times and methods
10.1 A refund procedure can refer to two different types of situations:
1. refund of the total amount relating to an order for which the right of withdrawal has been exercised;
2. partial refund relating to an order for which one or more products are unavailable.
10.2 Regardless of the payment method used by the Customer and except for what is indicated on the subject of withdrawal in article 9 above, the refund is activated by the Seller in the shortest possible time and in any case within 30 (thirty) days from the sending of the Order Confirmation ( in the case of partial refund due to the unavailability of one or more products) and 14 (fourteen) days from receipt of the communication of withdrawal (in the case of withdrawal) using, where possible, the same payment channel with which the order was placed .
10.3 Regardless of the correspondence between the recipient of the products indicated in the order form and whoever paid the sums due for their purchase, the reimbursement of the sums will always be executed by the Seller in favor of the person who made the payment (identified as the 'holder of the credit card used for the purchase or as the holder of the current account from which the bank transfer used for the purchase was made).
11. Gift Card
11.1 Gift Card Purchase: The "Gift Card" is available in the fixed amounts provided on the site www.audry.it , can be used by the Customer or by a Third Party to purchase any product on the online shop until its value is exhausted.
The Gift Card is not nominative, it is bearer, therefore transferable and is equivalent to cash. Responsibility for its use and custody rests exclusively with its owner.
The Customer may purchase one or more Gift Cards and may use them either for himself or as a gift to third parties and may be used several times until the credit for the purchase of products through the online shop runs out.
The purchased Gift Card cannot be recharged and will be disabled once the credit has been used up.
The Gift Card can be purchased on the online Shop, by credit card or bank transfer. The Gift Card is provided in electronic format and sent by mail together with the identification code of the Card.
The Gift Card is activated at the time of purchase, by placing it in the cart. Once purchased, the Gift Card is valid for 12 (twelve months) from the date of purchase. The purchase of the Gift Card is not subject to the application of VAT pursuant to article 2, co.3, letter a), Presidential Decree 633/1972. The purchase invoice will therefore bear the wording "Excluded from the VAT application field pursuant to article 2, co.3, letter a), Presidential Decree 633/1972. The Gift Card credit does not produce interest, is not tradable, nor convertible into cash, nor will its balance be refundable in any case, nor used for the purchase of other Gift Cards.
The Customer is warned and declares to be aware that the incorrect indication of the e-mail address of the third party to whom you wish to send the Gift Card, indicated during the Gift Card purchase process, will make it impossible for the Third Party to receive and use the Gift Card itself, without any responsibility being attributed to the Seller.
To purchase a Gift Card on the shop you need to have a regular account on the Shop. Immediately after the purchase, the Gift Card can be used to purchase any product on the online shop, also to cover the shipping costs of the online shop. Other Gift Cards cannot be purchased with the Gift Card. It is not possible to purchase Gift Cards by applying coupon codes.
At the end of the purchase procedure, the Customer who has ordered one or more Gift Cards will receive an e-mail confirming his order, containing the order number, the summary of the order placed, the number of Gift Cards purchased and their value, the expiry date for each Gift Card purchased and a summary of these conditions of sale with a link to the full version on the online shop.
11.2 Gift Card spendability: The Customer or the third party to whom the Gift Card will be given will have the right to use it, until its value is exhausted, according to the conditions set out in this document.
In the event that the Customer wishes to give the Gift Card to a Third Party, the Customer will be asked to indicate: Name of the sender; Recipient's name; Recipient email; Accompanying message text (optional).
These data will be communicated during the relative purchase process and will be used exclusively to allow the Seller to send the Gift Card to the Third Party via e-mail, and the fulfillment of the consequent services and obligations by the Seller. These data (name and email address of the third party) will be stored solely as information accompanying the order placed by the Customer in the same way in which other data relating to the same order are stored.
The use of the Gift Card does not involve any additional cost. Furthermore, multiple Gift Cards can be used for the same order.
The Gift Card is not associated with the account and will be automatically used for each purchase made until the credited amount is used up, within the term of validity of the same. In the event that the total amount of the order is higher than the credit available on the Gift Card, the remaining amount must be paid by the Customer or by the Third Party only with one of the other available methods, in order to complete the order.
After the expiry of the relevant validity period (12 months), the Gift Card cannot be used further and any remaining credit on the Gift Card will not be refunded.
The Customer or the third party to whom the Gift Card has been given can view the status of the Gift Card (residual credit and expiry date) on the cart page.
The Customer or the third party to whom the Gift Card has been given is expressly warned and declares to be aware that knowledge of the Gift Card code allows its use by anyone, through the online Shop: this code must, therefore, be diligently preserved and guarded.
With reference to the use of the Gift Card, it is understood that between the Customer or the Third Party to whom the Gift Card has been given and the Seller, the results of the records, including computer ones, of the Seller's sales system will prevail.
The customer has the right to withdraw from the contract for the purchase of a Gift Card, without any penalty, within 14 (fourteen) days from the purchase of the relative Gift Card, i.e. from the date of order confirmation on the online shop. The right of withdrawal referred to in paragraph 8 is expressly excluded and it will not be possible to exercise it with reference to a Gift Card that has been partially or fully used for the purchase of Products.
It is possible to exercise the right of withdrawal of the Gift Cards according to the procedures set out in point 8 of this document. The Seller will accept the withdrawal only if the Gift Card has not yet been used (totally or partially). In the case of withdrawal exercised in reference to a Gift Card purchased as a gift to a third party, the latter will receive an e-mail informing him of the deactivation of the Gift Card as a result of the exercised right of withdrawal by the Customer .
In case of purchase of one or more Products through the use of a Gift Card, the Customer will have the right to exercise the right of withdrawal, pursuant to art. 8 of these conditions of sale.
If the Seller has to make a Refund of Products purchased in whole or in part through the use of one or more Gift Cards, this refund will be made by issuing a new Gift Card.
The use of the Gift Card may be restricted without notice if suspicious, fraudulent or illegal activities are identified, or if the Seller suspects that these Terms of Sale have not been complied with, or in the event of exceptional circumstances which prohibit the normal functioning of the card .
12.1 Information on privacy is contained in the Information on the processing of personal data which is an integral part of these Conditions of Sale.
12.2 For any other information on the privacy management policy, it is possible to send a specific request via the form at the address https://www.audry.it/contatti .
13. Governing Law and Dispute Resolution
13.1 These Conditions of Sale are governed by Italian law and in particular by the Consumer Code, with specific reference to the legislation on distance contracts and by Legislative Decree 9 April 2003 n. 70 on certain aspects concerning electronic commerce.
14. Changes and Update
14.1 These Conditions of Sale are modified from time to time also in consideration of any regulatory changes. The new General Conditions of Sale will be effective from the date of publication of the same on the site. For any controversy that may arise in relation to these Conditions of Sale and to the supplies and orders, respectively, made and forwarded pursuant to the same, for the case in which the Customer is a Consumer he will be competent, pursuant to article 66-bis of the Consumer Code, the judge of the place of residence or domicile of the Consumer Customer, if located in the Italian territory.
The following conditions are addressed to all users who access, use and/or register on the site www.audry.it , owned by THM Srl, with registered office in Saronno (VA), via Sampietro n. 112, VAT no. 03845380124.
Access to and use of the website as well as the purchase of products presuppose the reading, knowledge and acceptance of these general conditions of use.
General conditions of use
This document contains the general conditions of use of the site audry.it , owned by THM Srl
THM Srl may modify or simply update these general conditions of use, in whole or in part. Changes and updates to the General Conditions of Use will be notified to users on the home page of the site as soon as they are adopted and will be binding as soon as they are published on the website in this same section.
We therefore ask you to access this section regularly to check the publication of the most recent and updated General Conditions of Use. If you do not agree, in whole or in part, with the General Conditions of Use, please do not use the website.
Access to and use of the site, including display of web pages, communication with THM Srl, the possibility of downloading information on products and purchasing them on the website, are activities carried out by users exclusively for unrelated personal use. to any commercial, entrepreneurial or professional activity.
Remember that you will be solely responsible for your use of the site and its contents. In fact, THM Srl cannot be held responsible for any use of the website and its contents by any user that does not comply with the laws in force, without prejudice to THM Srl's liability for willful misconduct and gross negligence.
In particular, you will be the one and only responsible for the communication of information and data that are incorrect, false or relating to third parties, without these having given their consent, as well as for incorrect use of the same.
Finally, since each material will be downloaded or otherwise obtained through the use of the service at the user's choice and risk, all responsibility for any damage to computer systems or loss of data resulting from the download operations rests with the user and cannot be attributed to The THM Srl
THM Srl declines all responsibility for any damage deriving from the inaccessibility of the services on the site or caused by viruses, damaged files, errors, omissions, service interruptions, deletion of contents, problems connected to the network, providers or telephone connections and/or telematics, unauthorized access, data alterations, failure and/or malfunction of the user's electronic equipment.
The user is responsible for the custody and correct use of his personal information, including the credentials that allow access to the reserved services, as well as for any harmful consequence or prejudice that may arise against THM Srl or third parties following the non- correct use, loss, theft of such information.
Please read the Privacy section carefully, which also applies if the user accesses the site and uses the relative services, but does not purchase any products. The Privacy section helps you understand how THM Srl collects and uses your personal data and for what purposes.
Intellectual Property Rights
The contents of the site, such as, by way of example, the works, images, photographs, dialogues, music, sounds and videos, documents, drawings, figures, logos and any other material, in any format , published, including menus, web pages, graphics, colors, schemes, tools, fonts and website design, diagrams, layout, methods, processes, functions and software that are part of the site, are protected by copyright and by any other intellectual property right of THM Srl and other rights holders. Reproduction, in whole or in part, in any form, of the site and its contents is prohibited without the express written consent of THM Srl.
THM Srl has the exclusive right to authorize or prohibit the direct or indirect, temporary or permanent reproduction, in any way or form, in whole or in part, of the site and its contents. With regard to the use of the site, you are only authorized to view the website and its contents. You are also authorized to carry out all those other temporary acts of reproduction, with no economic significance of their own, which are considered transient or accessory, an integral and essential part of the same visualization of the site and its contents and all other navigation operations on the site web that are performed only for a legitimate use of the site and its contents.
However, you are not authorized to make any reproduction, on any medium, in whole or in part, of the site and its contents. Any act of reproduction must be, from time to time, authorized by THM Srl or, if necessary, by the authors of the individual works contained on the website.
These reproduction operations must in any case be carried out for lawful purposes and in compliance with the copyright and other intellectual property rights of THM Srl and of the authors of the individual works contained on the website. The authors of individual works published on the site have, at any time, the right to claim authorship of their works and to oppose any deformation, mutilation or other modification of the works themselves including any act or damage caused to the works, which is detrimental to their honor or reputation.
Trademarks and Domain Names
THM Srl, directly or through subsidiaries/parent companies/affiliates, is the exclusive owner of the logo and the domain “audry.it” and any other distinctive sign.
All the distinctive signs that distinguish the products sold on the site are registered trademarks of THM Srl and/or of other parent, subsidiary or associated companies and/or of their respective owners and are used within the site for the sole purpose of distinguishing, describing and advertise the products for sale.
THM Srl and all the other owners of registered trademarks have the right to make exclusive use of the trademarks of their respective ownership.
You are not authorized, except with the consent of THM Srl and of any other owner of registered trademarks, published on the website, to use said trademarks, also and above all to distinguish products or services, even if not similar to those of the site or of the other trademark owners .
Links to other websites
The site contains hyperlinks (the "links") to other websites that have no connection with THM Srl
THM Srl does not control or monitor such websites and their contents. THM Srl cannot be held responsible for the contents of these sites and the rules adopted by them also with regard to your privacy and the processing of your personal data during your navigation operations.
The activation of the links does not imply any recommendation or notification by THM Srl for accessing and browsing these websites, nor any guarantee regarding their contents, services or goods supplied by them and sold to Internet users.
THM Srl has taken every precaution to prevent content from being published on the website that describes or represents scenes or situations of physical or psychological violence or such that, according to the sensitivity of the site's users, could be considered harmful to civil beliefs, human rights and the dignity of people, in all its forms and expressions.
In any case, THM Srl does not guarantee that the contents of the website are appropriate or lawful in other countries, outside Italy.
However, if such contents are deemed unlawful or illegal in some of these countries, please do not access our website and if you choose to access it in any case, we inform you that the use you decide to make of the services provided by the site will be your exclusive and personal responsibility.
THM Srl has also taken every useful precaution in order to ensure users that the contents of the site are accurate and do not contain incorrect or outdated information, with respect to the date of their publication on the website and, as far as possible, also subsequently.
However, THM Srl does not assume any responsibility towards users for the accuracy and completeness of the contents published by THM Srl on the website, without prejudice to its liability for willful misconduct and gross negligence and except as otherwise provided by law.
Furthermore, THM Srl cannot guarantee its users that the website will operate continuously, without interruptions and without errors or malfunctions due to the Internet connection.
For any problem encountered in using the website, contact Customer Service. A manager of THM Srl will be at your disposal to provide you with assistance and to help you restore the functionality of your access to the website, if this is possible.
Likewise, we advise you to contact your Internet service provider or to check that each device for connecting to the Internet and accessing web content is activated correctly, including your Internet browser.
Although THM Srl will try to do everything possible to ensure continuous access to the website, the dynamic nature of the Internet and its contents may not allow the site to operate without suspensions, interruptions or discontinuity due to the need to update the website.
THM Srl has adopted adequate technical and organizational measures to safeguard the security of the services on the site, the integrity of data relating to traffic and electronic communications with respect to unauthorized forms of use or knowledge, as well as to avoid the risk of dispersion, destruction and loss of data and confidential and non-confidential information relating to its users, or unauthorized access, or access that does not comply with the law, to the data and information themselves.
This site does not represent a newspaper as it is updated without any periodicity. It cannot therefore be considered an editorial product.
Our commercial policy
THM Srl is the commercial company that owns the domain that manages the website www.audry.it , , to promote the image of the products on virtual channels, as well as to relate with consumers. THM Srl reserves the right not to process orders from subjects other than the "consumer" or in any case to orders that do not comply with its commercial policy.
Applicable law and dispute resolution